Refund Policy

At e-Com Remote Care, we strive to provide exceptional services to our clients. However, we understand that circumstances may arise where a refund is necessary.

 

Please review our refund policy outlined below:

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1. Refund Eligibility:
 

Refunds may be considered in the following situations:

 

• If services have not been rendered within the agreed-upon timeframe.

• If there is a significant discrepancy between the services provided and what was agreed upon.

• If the client experiences technical issues or other difficulties that prevent them from utilizing our services.

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2. Refund Requests:

 

• Clients must submit a refund request in writing via email to info@ecomremotecare.com within 14 days of the issue arising.

• The request must include a detailed explanation of the reason for the refund along with any supporting documentation.

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3. Refund Evaluation:
 

Once a refund request is received, our team will review the request and the circumstances surrounding it.
We reserve the right to request additional information or clarification from the client if necessary.

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4. Refund Processing:

 

• If the refund request is approved, we will initiate the refund process within 7 working days of approval.

• Refunds will be issued using the same method of payment used for the original transaction unless otherwise agreed upon.

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5. Refund Denial:

  Refund requests may be denied if:

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• The services have been rendered as per the agreed-upon terms.

• The client fails to provide sufficient evidence to support their refund claim. 

• The refund request is made after the specified timeframe.

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6. Contact Information:
 

For any inquiries regarding our refund policy or to submit a refund request, please contact us at info@ecomremotecare.com or +44 20 8050 2275.

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This refund policy is subject to change without prior notice. Please refer to the most recent version on our website for the latest updates.